Controller and scope
BASTIAN DYNAMICS, S.A. DE C.V. (BASTIAN) is responsible for the personal data we receive through this website. For privacy inquiries or to exercise your rights, email privacidad@bastiandynamics.com.
This policy explains how we handle information you share while browsing the website or sending an inquiry. Services agreed with BASTIAN may have specific privacy notices where applicable.
Data involved
The form requests your name, email, subject, area of interest and message, together with authorization to respond to the inquiry. These fields are required to submit the form; you may browse without completing it. Payment information and identity documents are not requested.
When you visit the website or send a message, technical connection and security data may be processed to operate the site and form and prevent abuse. When you submit the form, we record the receipt time, a request identifier and, when trusted connection headers are available, the IP address and a country code estimated from that IP. The country may be inaccurate; these details help organize and follow up on the inquiry and protect the form. Your browser remembers the language preference you select. We may also receive available attribution details such as UTM parameters, language, page path and referring website hostname; the form does not collect the full referring URL. Google Analytics collects general usage data such as pages visited, language, browser, device and interactions. If you reject its cookies, Google Analytics may still receive limited measurement signals without cookies; if you accept them, it may use analytics cookies. The tag may send Google the address of the page visited, including its query parameters. We do not send contact form fields to Google Analytics. Avoid placing personal or sensitive information in web addresses and UTM parameters.
How we use your information
We use the information you provide to receive and answer your inquiry, direct it to the relevant area and follow up on what you requested. The receipt time, request identifier and available technical IP and estimated country details help classify inquiries, keep a receipt record and protect the form. Attribution details such as UTM parameters, language and page source help us understand which channels generate inquiries. Google Analytics helps us understand general site usage. We do not use these tools to send advertising or build advertising profiles. The form authorization covers responding to and following up on your inquiry; it does not mean you have engaged a service.
We may also process information as needed to protect the website, meet legal obligations and handle claims. We do not use your information for purposes incompatible with this policy.
Access to and sharing of information
Access to your information is limited to BASTIAN personnel authorized to handle it and service providers who support the website, receive inquiries and protect the service. Email providers that transmit form notifications and receive messages may process their contents and included information. Google provides Google Analytics and may process technical and website usage data under its own terms. Providers may process information in other countries; where applicable, BASTIAN uses safeguards required by law.
BASTIAN does not sell your personal information or use it to send advertising. Information is shared only when needed to handle your inquiry, provide an agreed service or meet a legal obligation.
Retention and deletion
We retain information for as long as needed to respond to and follow up on your inquiry, meet legal obligations and handle potential claims. Analytics data is retained according to the settings of the Google Analytics property. When information is no longer needed, it is deleted or stored in a form that no longer identifies you, unless the law requires retention.
Your rights and how to request them
You may exercise the rights available to you under applicable data protection law. To make a request, email privacidad@bastiandynamics.com and indicate how we can identify the related inquiry. We may ask for reasonable information to verify your identity and protect your data.
You may also contact El Salvador's competent data protection authority. Exercising your rights is not conditional on accepting advertising or other services.
Security and minors
BASTIAN takes reasonable security measures to protect personal information against unauthorized access, use or disclosure. No method of transmission or storage can guarantee absolute security.
The website is intended for people making business or professional inquiries and is not designed for children. If we receive a child's information or information that is not needed, we will take appropriate steps under applicable law.
Updates
If we update this policy, we will publish the current version on this website and show the date of change. If a change requires additional notice or consent, we will provide it as required by law.